How Lead Unlock Credits Work

A credit reveals one customer's full contact details — name, phone, email, address — for one specific request. Once you unlock it, you're the only provider with that contact. No other provider on FivsPro can access the same customer's details from that request.

Starter: 8 credits per month. Professional: 30 credits per month. Elite: unlimited credits. All credits are included in your subscription at no extra cost.

Starter credits expire at the end of each month — unused credits do not carry over. Professional subscribers roll over up to 10 unused credits to the next month (maximum pool of 40). Credits purchased as top-up bundles never expire, regardless of your plan.

No. Once you unlock a request it is exclusively yours. No other provider on FivsPro can access that customer's contact details from the same service request. You have a direct, private line to that customer.

If the customer cancels their service request within 30 minutes of your unlock, your credit is automatically refunded to your balance — no support ticket needed. The refund appears instantly.

Go to your Credits page in your provider dashboard (/provider/credits). Top-up bundles are one-time purchases charged immediately and the credits never expire. Available bundles: Starter 5-pack ($15), Starter 15-pack ($40), Pro 10-pack ($24), Pro 25-pack ($55).

Your total credit balance is always visible in your provider dashboard header. Visit /provider/credits for a full breakdown showing your monthly, rollover, and purchased credits separately, plus your complete purchase and usage history.